FAQs - Physicians/Prescribers

General FAQs

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Can I reply to a faxed prescription renewal request with a new e-prescription?

Yes - although this process can make it difficult for pharmacies to match the new prescription order to the original request. As a result the pharmacy may send a duplicate renewal request or follow-up with a phone call to your office to ensure that the request is responded to. To prevent this from happening, please place a note on your new e-prescription that states that the prescription is a response to a separate renewal request and include the original prescription number. E.g.) "Relates to Rx#123456" or "Relates to faxed Rx#123456"

Remember, any request for a controlled substance must be responded to in accordance with DEA requirements. And, if you feel that you are getting a significant number of faxed requests from pharmacies that should be sending them to your practice electronically, please report them to your vendor.